LODI VETERINARY CARE PRIVACY POLICY PLEASE READ THIS PRIVACY POLICY CAREFULLY.
Last Updated: January 5, 2019.
Lodi Veterinary Care (hereinafter, “Lodi Veterinary Care,” “we,” “us”, “our”) is
committed to protecting the privacy and security of your personal information.
This Privacy Policy (the “Privacy Policy”) describes how we may collect, use
and disclose your personal information when you use our website, lodivet.com.
This Privacy Policy does not address personal information that you provide to us
in other contexts (e.g., through in hospital communication and other relationships
with Lodi Veterinary Care).
1. Acceptance of Privacy Policy.
By using the Site, you signify your acceptance of this Privacy Policy and the Lodi
Veterinary CareTerms of Service (the “Terms of Service”). If you do not agree
to the terms of this Privacy Policy, please do not use the Site. Your continued
use of the Site following the posting of changes to this Privacy Policy will mean
that you accept those changes.
2. How We Collect Information.
We gather the following personal and non-personal information about users:
(i) Automatic Information. This includes which pages of the Site were visited, the
order in which the pages of the Site were visited, and the hyperlinks which were
“clicked,” IP addresses and the general geographic location of the IP address,
operating system, and browser software used by each Site user. This type of
data allows us to serve you better and more efficiently, personalize your
experience with the Site and services offered on the Site.
(ii) Information You Provide to Us. We collect personal information from users at
several different points on this Site, including when you create an account, order
from the online store, provide patient prescription information, and payment
informaiton. This type of information may include names, mailing addresses, e-
mail addresses, telephone numbers, credit card information, and passwords. You
acknowledge and agree that you are required to provide accurate and current
information when registering for an account on our Site.
(iii) Mobile Information. When you use or download our mobile apps or subscribe
to SMS text alerts, we may receive information about your location from your
mobile device, as well as your mobile device’s unique identifier. We may use this
information to provide location-based services, advertising, search results, or
other personalized content directly to you. You can turn off location services on
your device when accessing our Site.
(iv) Direct Communications with Us. When you send an e-mail message to or
otherwise contact us, we may use the information provided by you to respond to
your communication and/or as described in this Privacy Policy, and we may
archive that information.
3. How We Use and Disclose Information Collected Through the Site. We
use your personal information to provide the products and services offered
through the Site, and to improve your user experience. Unless you give us
permission to do so, we will not share your personal information with third parties
other than as specified in this Privacy Policy. We may also share your personal
information collected from the Site for the following purposes:
(i) Disclosures to Third Parties Assisting in Our Operations. We may share your
personal information under confidentiality agreements and any legally required
data processing agreements with other companies that work with, or on behalf of,
Lodi Veterinary Care to provide products and services, such as those who are
providing email solutions, providing cloud hosting services, analyzing data and
usage of the Site, or providing support and maintenance services for the Site, as
well as legal, regulatory, audit and other professional advisors. These companies
may use your personal information to assist us in our operations or for our
legitimate business interests. However, these companies do not have any
independent right to share this information.
(ii) Disclosures Under Special Circumstances. We may share your personal
information with government authorities in response to subpoenas, court orders,
or other legal process; to establish or exercise our legal rights; to defend against
legal claims; or as otherwise required by law. In such cases we reserve the right
to raise or waive any legal objection or right available to us. We also may share
information when we believe it is appropriate to investigate, prevent, or take
action regarding illegal or suspected illegal activities; to protect and defend the
rights, property, or safety of the Site, our users, customers, or others; and in
connection with our Terms of Service and other applicable agreements. In the
event that we are legally compelled to disclose your information to a third party,
we will attempt to notify you unless doing so would violate law or a court order.
We reserve the right to report any suspected illegal activity to, and cooperate
with, law enforcement individuals or entities for investigation or prosecution.
(iii) Promotional Offers. We send offers to our customers on behalf of our Site. If
you do not want promotional offers, we advise you to unsubscribe.
4. Security. The security and confidentiality of your personal information is
extremely important to us. We have implemented technical, administrative, and
physical security measures to protect your personal information from
unauthorized access and improper use. From time to time, we review our
security procedures in order to consider appropriate new technology and
methods. Despite our efforts to protect your personal information, there is always
some risk that an unauthorized third party may find a way around our security
systems or that transmissions of your information over the internet will be
intercepted. As part of our efforts to protect your personal information, we have
taken, or have taken through our service providers, the following steps:
(i) Requiring both a personal username and a password in order for you to
access your Personal Information;
(ii) Using firewalls to protect information held in our servers;
(iii) Utilizing Secure Socket Layer (SSL) encryption in transmitting personal
information to our servers.
(iv) Monitoring the limited number of personnel who have potential access to
personal information; and
(v) Routinely backing up the systems to protect the integrity of personal
information.
5. Changes to This Privacy Policy. This Privacy Policy may be revised from
time to time as we add new features and services, as laws change, and as
industry privacy and security best practices evolve. If we update the Privacy
Policy, we will let you know about our changes we consider material by placing a
note on the Site or you may receive an email with notification of the updated
Privacy Policy. Please review this Privacy Policy periodically, and especially
before you provide any personal information. This Privacy Policy was last
updated on the date indicated above. Small changes or changes that do not
significantly affect individual privacy interests may be made at any time and
without prior notice.
6. Children’s Privacy.
(i) Under Age 13. We do not knowingly collect or retain personally identifiable
information about persons under 13 years of age. Any person who provides their
personal information to Lodi Veterinary Care via the Site represents that they are
13 years of age or older. The Site does not knowingly solicit or collect personally
identifiable information online from children under the age of 13 without prior
verifiable parental consent. If we learn that a child under the age of 13 has
submitted personally identifiable information online without parental consent, we
will take all reasonable measures to delete such information from our databases
and to not use such information for any purpose (except where necessary to
protect the safety of the child or others as required or allowed by law). If you
become aware of any personally identifiable information we have collected from
children under 13, please contact us at lodivet@lodivet.com.
(ii) Under Age 18. We do not sell products on this Site for purchase by children
under the age of 18. Children under 18 years of age may only use this Site with
the authorization of a parent or legal guardian. Minors under 18 years of age may
have the personal information that they have provided to us through the Site
deleted by contacting us at lodivet@lodivet.com and requesting deletion. Please
note that, while we make reasonable efforts to comply with such requests,
deletion of your personal information does not ensure complete and
comprehensive removal of that data from all our systems and back-up systems.
7. Accessing, Changing or Deleting Your Personal Information. If you would
like to change, update, or delete your information from our systems, you can e-
mail us at any time at lodivet@lodivet.com.
8. Website Visitors from Outside the United States. Lodi Veterinary Care and
its servers are located in the United States and are subject to the applicable laws
of the United States (where data privacy laws are less stringent than in the
European Union and some other jurisdictions). If you choose to access or use
the Site, you consent to the transfer, use and disclosure of information in
accordance with this Privacy Policy and subject to such applicable laws.
9. Contact. If you have questions or concerns about this Privacy Policy or
privacy practices on this Site, please contact us at: Lodi Veterinary Care 705 N.
Main St., Lodi, WI 53555, or email us at: lodivet@lodivet.com.